When fraud triggers are created, by default ClearIP uses the fraud triggers to actively monitor all traffic sent to ClearIP. If some calls are sent to ClearIP that should not be monitored for toll fraud, the Whitelist/Blacklist pages can be used to selectively disable fraud analysis for certain calls by creating a rule with Action set to Bypass Fraud Control.
If there is no rule created to Bypass Fraud Control, ClearIP monitors all domestic and international traffic for toll fraud.
Rules can be created to disable fraud analysis alongside existing Whitelist/Blacklist rules.
Enable Fraud Control on International Calls Only
A service provider might only be interested in monitoring all outgoing international traffic for toll fraud but not monitoring any domestic traffic.
If the service provider is based in the United States, a rule like this can be created in the Whitelist/Blacklist Called Countries page. The Called Country should be set to United States, and the Action should be set to Bypass Fraud Control. This rule prevents ClearIP from using the fraud triggers to monitor domestic calls for toll fraud. All other countries not defined in the list would by default be monitored by the fraud triggers after they are created.
ClearIP considers Canada, Caribbean Islands, and Puerto Rico to be separate countries from the United States for fraud analysis purposes, so calls to these locations would be monitored for toll fraud if only the single rule above is enabled.
Enable Fraud Control on Both International Calls and Select High Risk Domestic Areas
ClearIP can be enabled to bypass fraud control on the majority of domestic calls and also allow ClearIP to monitor specific high risk domestic areas using the Called Number, SPID, and Location pages to create granular rules.
Some service providers based in the United States have experienced domestic toll fraud to select areas such as South Dakota, Iowa, and Minnesota, so to monitor traffic to these areas in ClearIP, a rule would need to be created to bypass fraud control on all domestic calls like the previous example.
In addition, rules would need to be created on the Whitelist/Blacklist Called Locations to enable fraud analysis to be performed on specific US states by creating a rule for each high-risk state and setting the Action to Continue. The Continue action allows the call to be monitored by ClearIP’s fraud triggers.
Disable Fraud Control on Inbound Calls
If both inbound and outbound calls are being sent to ClearIP, it might be useful to ensure ClearIP’s toll fraud triggers do not monitor and potentially block any inbound calls. If inbound and outbound calls are distinguished using the Service Provider field, a rule will need to be created that sets the Action to Bypass Fraud Control for all calls under the Inbound Service Provider.
If inbound and outbound calls are being distinguished using the Operator field, then this type of rule does not need to be implemented.