Determine Which Calls to Monitor

When you create the fraud triggers, by default ClearIP uses the fraud triggers to actively monitor all traffic sent to ClearIP. If you send some calls to ClearIP that should not be monitored for toll fraud, then you can use the Whitelist/Blacklist pages to selectively disable fraud analysis for certain calls by creating a rule with Action set to Bypass Fraud Control.

If there is no rule created to Bypass Fraud Control, then ClearIP monitors all domestic and international traffic for toll fraud.

You can create rules to disable fraud analysis alongside your existing Whitelist/Blacklist rules.

Enable fraud control on international calls only

A service provider might only be interested in monitoring all outgoing international traffic for toll fraud but not monitor any domestic traffic.

If the service provider is based in the United States, then they can create a rule like this in the Whitelist/Blacklist Called Countries page: Bypass Fraud Analysis

This rule prevents ClearIP from using the fraud triggers from monitoring domestic calls for toll fraud. All other countries not defined in the list would by default be monitored by the fraud triggers after they are created.

ClearIP considers Canada, Caribbean islands, and Puerto Rico to be separate countries than the United States for fraud analysis purposes, so calls to these locations would be monitored for toll fraud if you enabled the single rule above.

Enable fraud control on both international calls and select high risk domestic areas

You can enable ClearIP to bypass fraud control on the majority of domestic calls and also allow ClearIP to monitor specific high risk domestic areas using the Called Number, SPID, and Location pages to create granular rules.

Some service providers based in the United States have experienced domestic toll fraud to select areas such as South Dakota, Iowa, and Minnesota, so if you would like ClearIP to monitor traffic to these areas, then you would create a rule to bypass fraud control on all domestic calls like the previous example: Bypass Fraud Analysis

In addition, you can go to the Whitelist/Blacklist Called Locations page to create rules to enable fraud analysis to be performed on specific US states by creating a rule for each high risk state and setting the Action to Continue. The Continue action allows the call to be monitored by ClearIP’s fraud triggers.

Blacklist called locations domestic

Disable fraud control on inbound calls

If you send both inbound and outbound calls to ClearIP, you may want to ensure ClearIP’s toll fraud triggers do not monitor and potentially block any inbound calls. If you distinguish inbound and outbound calls using the Service Provider field, then you will need to create a rule like this example that sets the Action to Bypass Fraud Control for all calls under the Inbound Service Provider.

Disable Fraud Inbound

If you distinguish inbound and outbound calls using the Operator field, then you do not need to implement this type of rule.